Dedicated Customer Support

At Setplex, we believe in strong, long-term partnerships built not only on cutting-edge technology, but also continuous customer support to ensure you deliver the best streaming service to your subscribers.

24/7 Expert Assistance

We’re committed to providing you with unrivaled support every step of the way – from initial setup to ongoing operations. Our dedicated team of OTT experts are available anytime to address all your needs, leveraging our expertise to help you achieve maximum performance and customer satisfaction.

Dashboard Management

Easily manage support through your personalized dashboard.
Aftercare Service

Our engineers are on call any time, day or night, 365 days a year, equipped with advanced fault-finding tools to ensure that any call-outs will be completed with the minimum of fuss and in the shortest time frame possible.
Real-Time Analysis

Setplex offers real-time analysis of all audio/ visual streams that pass through the gateway. Our real-time notification system tells you of any unusual events such as continuity errors in the streams, decryption faults and high-bit error rates of the inputs.
Unique Fault-Management

Detect and correct problems before they impact your customers, with our 24-hour network support team always ready to assist.

Dedicated Team of Experts

A dedicated team of qualified and highly skilled engineers will deploy our solutions within your environment, working hand-in-hand with your teams.

Account Manager

Your dedicated Account Manager will oversee your project, ensuring seamless communication and high-quality timely deliverables.
System Engineers

Our skilled engineers provide expert configurations and diagnoses to optimize the performance of your video streaming solutions.

Setplex’s 24/7 support is phenomenal. Setplex’s 24/7 support is phenomenal. The team is always available and responsive, making us feel confident and well-supported at all times. Setplex provides us with solutions that enhance our operational efficiency and deliver exceptional performance, making them an invaluable partner. We truly appreciate the dedication and expertise they bring to the table.

Hii Moy

CEO, Publicidad Multimedia, Systems Integrator