24/7 Expert Assistance
We’re committed to providing you with unrivaled support every step of the way – from initial setup to ongoing operations. Our dedicated team of OTT experts are available anytime to address all your needs, leveraging our expertise to help you achieve maximum performance and customer satisfaction.
Dashboard Management
Easily manage support through your personalized dashboard.
Aftercare Service
Our engineers are on call any time, day or night, 365 days a year, equipped with advanced fault-finding tools to ensure that any call-outs will be completed with the minimum of fuss and in the shortest time frame possible.
Real-Time Analysis
Setplex offers real-time analysis of all audio/ visual streams that pass through the gateway. Our real-time notification system tells you of any unusual events such as continuity errors in the streams, decryption faults and high-bit error rates of the inputs.
Unique Fault-Management
Detect and correct problems before they impact your customers, with our 24-hour network support team always ready to assist.
Account Manager
Your dedicated Account Manager will oversee your project, ensuring seamless communication and high-quality timely deliverables.
System Engineers
Our skilled engineers provide expert configurations and diagnoses to optimize the performance of your video streaming solutions.
Setplex’s 24/7 support is phenomenal.
Setplex’s 24/7 support is phenomenal. The team is always available and responsive, making us feel confident and well-supported at all times. Setplex provides us with solutions that enhance our operational efficiency and deliver exceptional performance, making them an invaluable partner. We truly appreciate the dedication and expertise they bring to the table.
Access Setplex Help Desk
Accessible to existing customers only.
Contact Us
Get in touch with us.